Patient Counselor

Job Description

Job Summary:

The Patient Counsellor is responsible for guiding patients through their treatment journey by explaining procedures, offering emotional support, ensuring excellent patient experience, and maintaining follow-up communication.

Key Responsibilities:

Patient Interaction:

-Welcome patients and ensure a warm, professional environment.
-Understand patient concerns and guide them towards appropriate treatments.
-Explain skin and aesthetic treatments, including benefits, procedures, pricing, and outcomes.

Treatment Counselling:

-Assist doctors in converting consultations to treatments.
-Resolve patient doubts and concerns professionally.
-Maintain updated knowledge of treatments, packages, and ongoing promotions.

Follow-ups & Coordination:

-Schedule appointments and follow-ups.
-Regularly follow up with potential leads and existing patients to ensure satisfaction and retention.
-Maintain treatment records and update patient progress reports.

Sales & Targets:

-Meet counselling and conversion targets.
-Promote packages and treatment plans suitable for patient needs.
-Upsell or cross-sell relevant services to clients.

Documentation & Communication:

-Keep accurate and complete records of all interactions and appointments.
-Ensure proper documentation for every procedure.

Qualifications & Skills:

-Graduation in any discipline (Science or healthcare-related fields preferred)
-Excellent communication and interpersonal skills
-Knowledge of dermatology or aesthetic treatments is a plus
-Good command of local language and English
-Strong sales or persuasion skills

Thanks,
HR
Sakhiya Skin Clinic Ltd.
9099956129

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