Customer Service Executive

Job Description

Job Title: Customer Support Executive (CSE – Tele-calling)

Experience: 1–4 Years
Location: Hadapsar, Pune
Company: ProMunim of India Pvt. Ltd.

Job Summary:
We are seeking a dynamic and results-driven Customer Support Executive (CSE) with hands-on experience in end-to-end sales processes, including lead generation, client interaction, follow-up, and documentation. The ideal candidate should be confident in handling the complete sales cycle from initial calling to deal closure and post-sale coordination.

Key Responsibilities:
• Handle outbound and inbound calls to generate and qualify leads
• Explain company services/products and convert leads into sales
• Manage the complete sales cycle from first contact to final closure
• Conduct regular follow-ups with interested prospects
• Maintain strong client relationships and customer satisfaction
• Handle sales documentation and onboarding formalities
• Coordinate with internal teams for smooth execution of services
• Maintain accurate records in CRM or internal systems
• Achieve assigned sales targets and KPIs

Required Skills:
• Strong communication and convincing skills
• Good understanding of sales funnel and closing techniques
• Ability to handle client objections confidently
• Basic knowledge of MS Excel / CRM tools
• Time management and multitasking abilities
• Customer-focused and target-oriented mindset

Eligibility Criteria:
• 1–4 years of experience in end-to-end sales (from calling to documentation)
• Experience in telesales, inside sales, or customer handling roles preferred
• Graduate in any field

Preferred Qualities:
• Immediate joiners preferred
• Experience in finance, consulting, or service-based industry is a plus
• Positive attitude and willingness to learn

Salary: As per industry standards + Performance Incentives