Quality Analyst BPO

Job Description

Location: OMR, Perungudi
Salary: 2.8 – 3 LPA

Roles & Responsibilities
• Monitor and evaluate sales interactions, calls, and customer engagements.
• Assess compliance with company policies, processes, and quality standards.
• Conduct quality audits and provide detailed feedback to sales teams.
• Identify performance gaps and recommend corrective actions.
• Prepare quality scorecards and performance reports.
• Collaborate with trainers and managers to improve sales quality.
• Track key quality metrics and monitor improvement trends.
• Ensure adherence to regulatory and customer service requirements.
• Participate in calibration sessions to maintain evaluation consistency.
• Support continuous improvement initiatives across sales operations.