Customer Service and Support Executive

Job Description

We are looking for a proactive and customer-focused Service and Support Executive to join our team. The ideal candidate will be responsible for delivering excellent service and support to our clients and ensuring a smooth and efficient resolution to customer queries, issues, and requests. You will act as the first point of contact, providing timely solutions while maintaining high customer satisfaction.

Responsibilities

Ø Handle customer inquiries via phone, email, or chat in a professional and timely manner.

Ø Resolve product or service-related issues effectively, ensuring customer satisfaction.

Ø Escalate unresolved issues to the appropriate internal teams or departments.

Ø Maintain accurate records of customer interactions and transactions.

Ø Follow up with customers to ensure their issues are resolved.

Ø Assist in the onboarding of new clients and provide training or documentation when needed.

Ø Provide feedback to relevant departments to help improve products, services, and customer experience.

Ø Maintain a deep understanding of company products and services.

Ø Ensure all service and support activities comply with company standards and policies.

Requirements and skills

Ø Plastic graduated or Post graduate with MBA.

Ø Proven experience in customer service or support roles is a plus.

Ø Excellent verbal and written communication skills.

Ø Strong problem-solving and interpersonal skills.

Ø Ability to work in a fast-paced environment and manage multiple tasks.

Ø Proficient in MS Office (Specially Excel, PPT) and customer service software (e.g., CRM systems).

Ø Positive attitude with a team-oriented mindset.

What We Offer:

· Competitive salary and yearly performance appraisal

· Friendly and supportive work environment

· Opportunities for growth and career development

· Training and continuous learning program

Job Type: Full-time

Pay: ₹15,000.00 – ₹30,000.00 per month

Benefits:

-Cell phone reimbursement
-Provident Fund

Schedule: Day shift

Supplemental Pay: Yearly bonus

Language:

-English (Preferred)
-Hindi (Preferred)

Talk to employer
+91 9109108755

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