Customer Service Representative

Job Description

What You’ll be Doing 

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex queries from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

Answer incoming communications from customers via email and chat
Connect and resolve issues with customers using email and chat
In certain cases, conduct outbound calls to partners and customers
What You Bring to the Role 

With 6 months or more customer service experience is preferred but Freshers are also welcome to apply
High School Diploma
Experience in the Travel and Hospitality sector is a plus
Great written communication skills including grammar and spelling
Computer savvy
Flexibility to work in a 24/7 environment
What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.