Customer Care Executive

Job Description

Company Description

Neo Process Solutions is a Business Process Outsourcing (BPO) company based in Lucknow, India, specializing in customer support, telecalling, and lead generation services for various industries. The company focuses on building strong customer relationships, enhancing lead conversion, and driving operational efficiency through structured processes and skilled professionals. With an emphasis on reliability, scalability, and consistent service quality, Neo Process Solutions ensures clients can focus on their core business while delegating customer engagement needs. The company values every customer interaction as an opportunity to create value, supported by a foundation of professionalism and measurable results. This approach has established Neo Process Solutions as a trusted partner for growing businesses.

Role Description

This is a full-time on-site role for a Customer Care Executive, located in Lucknow, India. The Customer Care Executive will handle customer inquiries, deliver exceptional customer service, and ensure high levels of customer satisfaction. Responsibilities include managing inbound and outbound calls, resolving customer concerns efficiently, and maintaining accurate records of interactions. Additionally, the role involves providing solutions to customer needs, representing the company with professionalism, and contributing to continuous service improvement.

Qualifications

Strong Customer Support, Customer Service, and Customer Satisfaction skills
Excellent Communication skills, both verbal and written
Basic knowledge and experience in Sales processes and techniques
Ability to handle customer concerns with professionalism and empathy
Proficiency in problem-solving and decision-making
Previous experience in a customer-centric role is preferred
Graduate / Postgraduate (BBA, BCA, MBA, MCA preferred)
Proficient in using customer support software and tools
Inbound call center experience preferred (Logistics / Supply Chain is a plus)